Frequently Asked Questions

Do you deliver outside your state?

Yes, we deliver both within the state and to other locations across Nigeria. Delivery costs vary by distance and order size.

How is the delivery fee calculated?

Our delivery fee depends on your location and how much you order. We'll share the exact amount after confirming your order.

How long does delivery take?

Delivery time depends on your location, but we aim to deliver within 24–72 hours after order confirmation.

Can I request a refund if I’m not satisfied?

We do not offer refunds. However, if there's a genuine issue with your order, we’re happy to arrange an exchange.

What if I receive the wrong item or my order is incomplete?

Please contact us within 24 hours of delivery. We’ll investigate and send the correct item or balance your order if needed.

How can I place an order?

  1. Order Online – Browse our selection on the website, add items to your cart, and checkout securely.

  2. Call Us – Speak directly with our team to place your order over the phone.

  3. Email/Contact Form – Send us a message with your order details, and we’ll confirm and process it for you.

Choose the method that works best for you, and we’ll ensure fresh, quality poultry is delivered to your doorstep! 🐔🛒

Real Feedback. Real Trust.

Don’t just take our word for it

“I've been buying chicken and eggs from TheneloFarm for over a year now, and I can confidently say their products are top-notch. The chicken is always fresh, meaty, and well-cleaned. Their eggs are also large and have that rich, natural taste. I’m happy to support a farm that truly delivers on quality.”
Ngozi K.Enugu
“What I love most about The Nelo Farm is the consistency. Whether I’m buying broilers or noilers, I always get healthy, properly raised birds. Their customer service is friendly and reliable, and they’re always on time with deliveries. It’s rare to find this level of care in poultry businesses.”
Tunde A.Enugu
“The Nelo Farm has become my go-to supplier of large healthy chicken. I used to struggle with finding clean, fresh chicken in my area, but since I started buying from them, that’s no longer a problem. Their chickens are always well-fed and fresh, and their eggs are just as impressive. Highly recommend!”
Aisha B.Restaurant Owner, Enugu
“I run a small restaurant, so quality and price really matter to me. The Nelo Farm provides both. Their chicken is affordable without compromising on freshness or weight. My customers notice the difference, and that has helped me grow my own business. Thank you, The Nelo Farm!”
Emeka O.Restaurant Owner, Enugu
“I discovered The Nelo Farm through a friend and decided to try their eggs first. I was so impressed by the freshness and size that I started ordering chicken too. Everything has been amazing so far. It’s great to know there are farms that truly value quality and customer satisfaction.”
Zainab M.Restaurant Owner, Anambra
“ The Nelo Farm is one of the best poultry farms I’ve bought from. Their chickens are always clean, fresh, and exactly as described. They’re also very honest with pricing and quantity, which I appreciate. I’ve recommended them to several people and will continue to do so.”
Chibuzo E.Port Harcourt
“ As a bulk buyer, I need a farm that can handle large orders without delays or quality issues. The Nelo Farm has never disappointed. They’re professional, dependable, and the birds are always in excellent condition. I trust them completely with my poultry needs.”
Fatima S.Port Harcourt
“The customer service at TheneloFarm is one of the best I’ve experienced. They answer questions quickly and are very transparent about their process. I buy both eggs and chicken regularly, and they’ve never let me down. I really admire their honesty and professionalism.”
Kelvin N.Port Harcourt
“What sets The Nelo Farm apart for me is their attention to detail. Their chickens are well-fed, and the meat is always soft and flavorful. You can tell they don’t cut corners. I feel good buying from a farm that cares about both the animals and the customer.”
Rose U.Owerri
“I’ve tried a few poultry farms in the past, but none have matched the freshness and reliability of TheneloFarm. Their eggs are always clean and healthy-looking, and the chickens come well-packaged. I appreciate their honesty and commitment to quality every single time.”
Ahmed Y.Ilorin