Delivery Options Overview

At The Nelo Farm, we offer fast and reliable delivery both within the state and to other parts of Nigeria. Whether you're ordering for your household or in bulk for resale, we ensure your chicken and eggs arrive fresh and on time.

Delivery fees vary depending on your location and the quantity ordered. Once your order is confirmed, our team will calculate the exact delivery cost and communicate it clearly before dispatch.

We pack all products with care to maintain freshness and hygiene throughout transit.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at Your Specified Location

Refund Policy

At The Nelo Farm, customer satisfaction and product quality are very important to us. While we do not offer refunds, we do allow for product exchange under certain conditions.

If you receive a product that is damaged, not as described, or missing from your order, please contact us within 24 hours of delivery. We will review your concern and arrange a suitable replacement where necessary.

Please note:

  • Refunds are not available once a sale is confirmed.

  • Exchanges apply only in cases of delivery errors or product issues verified by our team.

Frequently Asked Questions

Do you deliver outside your state?

Yes, we deliver both within the state and to other locations across Nigeria. Delivery costs vary by distance and order size.

How is the delivery fee calculated?

Our delivery fee depends on your location and how much you order. We'll share the exact amount after confirming your order.

How long does delivery take?

Delivery time depends on your location, but we aim to deliver within 24–72 hours after order confirmation.

Can I request a refund if I’m not satisfied?

We do not offer refunds. However, if there's a genuine issue with your order, we’re happy to arrange an exchange.

What if I receive the wrong item or my order is incomplete?

Please contact us within 24 hours of delivery. We’ll investigate and send the correct item or balance your order if needed.

How can I place an order?

  1. Order Online – Browse our selection on the website, add items to your cart, and checkout securely.

  2. Call Us – Speak directly with our team to place your order over the phone.

  3. Email/Contact Form – Send us a message with your order details, and we’ll confirm and process it for you.

Choose the method that works best for you, and we’ll ensure fresh, quality poultry is delivered to your doorstep! 🐔🛒